Privacy Policy
Your privacy matters deeply to us. This comprehensive policy explains exactly how thoralivonex collects, protects, and uses your personal information when you engage with our financial discipline platform.
Information We Collect
At thoralivonex, we collect several types of information to provide you with personalised financial education and platform functionality. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information You Provide
- Full name, email address, and contact details when you register
- Professional background and financial experience level
- Learning preferences and educational goals
- Payment information for premium services (processed securely through third parties)
- Communication preferences and newsletter subscriptions
Automatically Collected Data
- Device information including browser type, operating system, and screen resolution
- IP address and general geographic location (city level only)
- Platform usage patterns, including pages visited and time spent on content
- Learning progress, quiz results, and course completion rates
- Technical data for platform improvement and security monitoring
Important: We never collect sensitive financial account information, passwords to external accounts, or personal financial data beyond what you voluntarily share for educational purposes.
How We Use Your Information
Your information serves specific purposes that directly benefit your learning experience and platform functionality. We're transparent about each use case and never sell your personal data to third parties.
Educational Services
We use your data to personalise your learning journey, recommend relevant courses, track your progress, and provide meaningful feedback on your financial discipline development. Your learning preferences help us suggest content that matches your experience level and goals.
Platform Communications
We send course updates, platform announcements, and educational content based on your subscription preferences. You can modify these preferences anytime through your account settings or unsubscribe links in our emails.
Service Improvement
Anonymised usage data helps us understand which educational content proves most valuable, identify technical issues, and develop new features that enhance the learning experience for all users.
Data Storage and Security
We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your trust is paramount to us.
Technical Safeguards
- Industry-standard SSL encryption for all data transmission
- Secure servers with regular security updates and monitoring
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Encrypted database storage with restricted access controls
Data Location and Transfers
Your data is primarily stored on secure servers within the United Kingdom. When we work with trusted service providers outside the UK, we ensure they meet equivalent data protection standards and have appropriate safeguards in place.
Retention Periods
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information remains active during your membership and for two years after account closure, unless you request earlier deletion.
Your Privacy Rights
Under UK data protection law, you have significant rights regarding your personal information. We're committed to making these rights easy to exercise and responding promptly to your requests.
Access Your Data
Request a copy of all personal information we hold about you, including how we use it and who we share it with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Data
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Restrict Processing
Limit how we use your information in specific circumstances, such as while disputing accuracy of data.
Data Portability
Receive your personal information in a machine-readable format to transfer to another service provider.
Object to Processing
Object to certain types of data processing, including direct marketing communications and automated decision-making.
To exercise any of these rights, contact our Data Protection Officer using the information provided below. We'll respond within one month and may request additional information to verify your identity.
Third-Party Services
We work with carefully selected third-party services to enhance your platform experience. Each partnership is evaluated for data protection standards and user benefit.
Educational Partners
Some courses feature content from external educational providers. When you access this content, you may be subject to additional privacy policies, which we'll clearly indicate beforehand.
Payment Processors
Payment transactions are handled by PCI-compliant payment processors who maintain their own security standards. We never store complete payment card information on our servers.
Analytics Services
We use privacy-focused analytics to understand platform usage patterns. These services receive only anonymised data that cannot identify individual users.
Cookies and Tracking
Our platform uses cookies and similar technologies to provide essential functionality and improve your experience. You have control over most cookie types through your browser settings.
Essential Cookies
These cookies are necessary for basic platform functionality, including login sessions, security features, and maintaining your preferences. These cannot be disabled without affecting platform operation.
Performance Cookies
We collect anonymised information about how you use our platform to identify popular content, detect technical issues, and improve overall performance. You can opt out of these through your account preferences.
Preference Cookies
These remember your choices such as language preferences, display settings, and customised dashboard configurations to provide a more personalised experience.
Children's Privacy
thoralivonex's financial education platform is designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have collected personal information from someone under 18, we will delete that information immediately. Parents or guardians who believe their child has provided us with personal information should contact us using the details below.
Age Verification Required
All users must confirm they are 18 or older during registration. This ensures our content and services are appropriate for adult learners focused on personal financial development.
Policy Updates
We review and update this privacy policy annually or when significant changes occur to our data practices. Material changes will be communicated through multiple channels to ensure you're always informed.
Notification Methods
- Email notification to all active users at least 30 days before changes take effect
- Prominent notice on the platform homepage and during login
- Updated "last modified" date at the top of this policy
- Summary of key changes provided in plain language
Continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.
Privacy Questions?
Our Data Protection Officer is available to address any privacy concerns or requests.
Email: privacy@thoralivonex.com
Phone: +44 7870 827830
Address: thoralivonex Privacy Team
1 Green Ln, Dudley DY3 1XG
United Kingdom
We typically respond to privacy requests within 48 hours and aim to resolve all concerns within 30 days.